FAQs
We’ve collected a list of our most frequently asked questions about our IT services, covering everything from managed IT support and cybersecurity to cloud solutions and hardware procurement.
Common Questions
Find answers to some of the most frequently asked questions about our services and how Wicresoft can support your business.
What types of businesses does Wicresoft support?
Wicresoft supports businesses of all sizes, from small startups to large enterprises. We provide tailored IT solutions for various industries, helping companies optimise their IT infrastructure, improve security, and achieve business goals.
How can Wicresoft help improve our IT security?
Wicresoft offers a wide range of cyber security services including threat detection, data protection, email security, and disaster recovery. We work with leading vendors to provide robust security measures and ensure your business is protected from evolving threats.
Do you offer cloud solutions and migrations?
Yes, Wicresoft provides comprehensive cloud services, including cloud migrations, cloud strategy, Microsoft Azure Managed Services, and cloud-based backup. We help businesses migrate to the cloud seamlessly and optimise cloud environments for efficiency and scalability.
What is the typical response time for your IT support services?
Our IT support team aims to respond to all support tickets within 15 minutes. We prioritise urgent issues to minimise downtime, and our team is available 24/7 to ensure your systems remain operational.
What vendors do you partner with?
Wicresoft partners with industry-leading technology providers such as Microsoft, Acronis, Mimecast, HPE, and Dell. These partnerships allow us to deliver high-quality IT solutions, including hardware, software, security, and cloud services.
How do I get started with Wicresoft?
Getting started is easy! Simply contact us to schedule a free consultation. We’ll discuss your IT needs, business goals, and offer expert advice on the best solutions for your company. Our team will then provide a tailored plan and walk you through the next steps.
Do you provide ongoing support after implementation?
Yes, Wicresoft offers ongoing support after implementation to ensure your IT systems continue to function smoothly. We provide proactive monitoring, regular updates, and troubleshooting, ensuring your infrastructure is always up-to-date and optimised.
What is your pricing structure for IT services?
Wicresoft offers flexible pricing based on the scope of services you require. Whether you need one-off consultations, managed IT services, or long-term support, we provide customised pricing to suit your budget and business needs.
Can you assist with compliance and regulatory requirements?
Yes, Wicresoft helps businesses meet compliance requirements such as GDPR, Cyber Essentials, and other industry-specific standards. Our IT consultants ensure your systems are secure, data is protected, and your business adheres to all necessary regulations.
How do you ensure data protection and business continuity?
We implement robust data protection strategies, including backup and disaster recovery solutions, to safeguard your business-critical data. Our business continuity services ensure that your operations continue smoothly even in the event of an IT failure or disaster.
General IT Support & Managed Services Questions
General Cloud & Modern Workplace Questions
What IT support services does Wicresoft offer?
We provide a comprehensive range of IT support services, including 24/7 IT monitoring, onsite and remote engineering, IT consultancy, infrastructure management, and liaison with third-party vendors on your behalf. Whether you need fully managed IT services or co-managed IT to support your in-house team, we tailor our solutions to your needs​.
What are the benefits of using Wicresoft for IT support?
With over 20 years of industry experience, we take a proactive approach to IT management, ensuring that potential issues are addressed before they become problems. Our team consists of certified and trained experts who provide reliable support with quick response times, reducing downtime and improving business efficiency.
Can Wicresoft act as an extension of our in-house IT team?
Yes! We can work alongside your existing IT team, providing additional expertise, support, and capacity when needed. Whether it’s handling patch management, monitoring, cybersecurity, or project-based work, we complement your team’s efforts.
What IT support plans do you offer?
We offer three managed IT service packages: Basic, Standard, and Premium, each designed to fit different business needs. Our plans include helpdesk support, infrastructure management, security services, and cloud solutions. We also offer customisable solutions for businesses with specific requirements.
How much does IT support cost?
Our pricing starts from ÂŁ15 per user per month for our Basic package, with additional tiers offering more comprehensive support and enhanced security features. Get in touch with us for a custom quote tailored to your business.
What cloud services does Wicresoft offer?
We provide end-to-end cloud solutions, including cloud readiness assessments, cloud migrations, Azure Managed Services, Microsoft 365 support, SharePoint file migration, and cloud-based desktop solutions. Whether you're moving to the cloud or optimising your existing setup, we have you covered​.
How can moving to the cloud benefit my business?
Migrating to the cloud offers greater flexibility, enhanced security, cost savings, and scalability. It allows businesses to work from anywhere, collaborate in real time, and reduce the need for costly on-premise infrastructure.
Do you offer Microsoft 365 support?
Yes! We provide Microsoft 365 health checks, migration services, training, licensing, and optimisation to ensure your business gets the most out of Microsoft’s suite of productivity tools.​ We also provide Backup for M365 which doesn't come with a M365 subscription.
Can Wicresoft help migrate our business to the cloud?
Absolutely! Our team provides end-to-end cloud migration services, ensuring a smooth transition from on-premise systems to the cloud with minimal disruption.
What is Microsoft Azure Managed Services (Azure MSP)?
Our Azure Managed Services ensure your Azure environment is optimised, secure, and cost-efficient. We handle infrastructure management, security, scalability, and compliance so your business can leverage the full power of the cloud​.
What’s the difference between cloud migration and cloud readiness?
Cloud Readiness: We assess your existing IT setup and determine whether a move to the cloud is suitable.
Cloud Migration: If you're ready, we plan and execute a seamless transition to the cloud, ensuring data integrity and minimal downtime
Cloud Migration: If you're ready, we plan and execute a seamless transition to the cloud, ensuring data integrity and minimal downtime
What are 'Modern Workplace' solutions?
Modern Workplace solutions refer to a suite of technology tools and strategies designed to enable businesses to work more efficiently, securely, and collaboratively in today’s digital environment. These solutions often include cloud-based applications, collaboration tools like Microsoft 365 and Teams, secure remote working capabilities, and enhanced productivity tools. The goal is to create a flexible, streamlined workspace that allows employees to work from anywhere while maintaining connectivity, security, and performance.
Can Wicresoft help us implement Microsoft Teams?
Yes! We offer Microsoft Teams setup, migration, governance, and training, ensuring your organisation makes the most of Teams collaboration, file sharing, and conferencing tools​.
What is Microsoft Copilot, and how can it help my business?
Microsoft Copilot is an AI-powered assistant that integrates with Microsoft 365 to automate tasks, generate content, and streamline workflows. We help businesses implement and optimise Copilot for enhanced productivity.
Do you offer training for Microsoft 365 and Teams?
Yes! We provide tailored training sessions for Microsoft 365, covering Teams, SharePoint, Outlook, and productivity best practices to ensure your staff can use these tools effectively.
How does Wicresoft ensure cloud security?
We implement multi-layered cloud security, including Advanced Cyber Security (MDR/XDR/EDR), Data Leak Prevention (DLP), email security (DMARC), and Cyber Essentials certification to protect your business from cyber threats.
General Cybersecurity & Data Protection Questions
What cybersecurity services does Wicresoft provide?
We offer a full range of cybersecurity services, including Managed Detection & Response (MDR), Extended Detection & Response (XDR), Endpoint Detection & Response (EDR), Data Leak Prevention (DLP), email security (DMARC), cyber incident response, and security awareness training. Our solutions are designed to keep your business protected from evolving cyber threats​.
How can Wicresoft help protect my business from cyberattacks?
We take a multi-layered approach to cybersecurity, using advanced threat detection, real-time monitoring, and proactive risk management. Our security team deploys intrusion detection systems, endpoint protection, and robust backup solutions to ensure your business remains safe.
What is Cyber Essentials, and do I need it?
Cyber Essentials is a UK government-backed certification that helps businesses protect themselves against common cyber threats. It is often required for organisations working with government contracts. Wicresoft helps businesses achieve Cyber Essentials certification by implementing necessary security controls.
How does Wicresoft handle cybersecurity incidents?
Our Cyber Incident Response Management service ensures rapid detection, containment, and remediation of security breaches. We investigate threats, mitigate damage, and implement security improvements to prevent future attacks.
Do you offer cybersecurity training for employees?
Yes! We provide Security Awareness Training to educate employees on best practices, including phishing attack prevention, password security, and safe online behaviours. A well-informed team is one of the best defences against cyber threats.
How does Wicresoft protect business data?
We offer comprehensive data protection solutions, including backup & disaster recovery (DRaaS), Microsoft 365 Backup-as-a-Service (BaaS), Azure BaaS, and business continuity planning. These solutions ensure your critical data is safe, recoverable, and secure against data loss.
How can I get started with Wicresoft’s cybersecurity services?
Simply contact us for a cybersecurity assessment. We’ll evaluate your current security posture, identify vulnerabilities, and recommend a tailored security strategy to protect your business​.
General Backup & Disaster Recovery Questions
What backup and disaster recovery solutions does Wicresoft offer?
We provide comprehensive data protection solutions, including Microsoft 365 Backup-as-a-Service (BaaS), Azure BaaS, Disaster Recovery-as-a-Service (DRaaS), and multi-cloud backup solutions. Our services ensure your business data is securely backed up and recoverable in the event of data loss​.
What is Disaster Recovery-as-a-Service (DRaaS)?
DRaaS is a fully managed disaster recovery solution that enables businesses to restore systems and data quickly in case of an outage, cyberattack, or hardware failure. It ensures minimal downtime and business continuity​.
Why is data backup important for my business?
Backing up data protects your business from accidental deletion, cyberattacks (like ransomware), hardware failures, and natural disasters. Without proper backups, data loss can result in significant financial and reputational damage.
How often should I back up my business data?
We recommend regular automated backups based on your business needs. For most organisations, a daily backup strategy combined with real-time replication for critical systems ensures data integrity and security​.
What’s the difference between Backup-as-a-Service (BaaS) and Disaster Recovery (DRaaS)?
BaaS (Backup-as-a-Service): Regularly backs up your data and stores it securely in the cloud or offsite.
DRaaS (Disaster Recovery-as-a-Service): Provides a full business continuity plan, allowing rapid restoration of IT systems and applications after an incident​.
DRaaS (Disaster Recovery-as-a-Service): Provides a full business continuity plan, allowing rapid restoration of IT systems and applications after an incident​.
Can Wicresoft help recover lost data after a cyberattack or system failure?
Yes! Our disaster recovery solutions ensure that your data can be quickly restored in the event of ransomware attacks, accidental deletions, or system failures, minimising business disruption​.
How does Wicresoft ensure the security of backed-up data?
We use encrypted cloud storage, multi-factor authentication, and compliance-driven backup strategies to ensure that your backed-up data remains secure and tamper-proof. Our multi-cloud approach adds redundancy for extra protection
How do I get started with Wicresoft’s backup and disaster recovery services?
Simply contact us for a consultation. Our team will assess your business’s data protection needs and implement a tailored backup and disaster recovery strategy to ensure you’re fully prepared for any scenario.
General IT Procurement (Hardware & Infrastructure Solutions) Questions
What hardware solutions does Wicresoft provide?
We offer a wide range of IT hardware solutions, including desktop computers, laptops, tablets, enterprise servers, SAN/NAS storage solutions, networking switches, WiFi solutions, and audiovisual equipment from leading brands such as HP, Dell, Aruba, and Meraki.
Can Wicresoft help with IT procurement for my business?
Yes! We streamline the procurement process for IT hardware, software, and infrastructure, ensuring you get the best technology at competitive prices. We also offer Technology as a Service (TaaS) options to help manage IT costs efficiently​.
Do you provide customised hardware solutions for businesses?
Absolutely! We tailor our hardware solutions to meet your business’s unique needs. Whether you require high-performance workstations, scalable storage solutions, or secure networking infrastructure, we design a solution that aligns with your IT strategy.
What types of networking solutions do you offer?
We provide a full suite of networking solutions, including enterprise-grade switches (Aruba & Meraki), WiFi access points, leased line and fibre broadband connectivity, and other essential network infrastructure to ensure secure and high-speed connectivity​.
Can Wicresoft help with server and storage solutions?
Yes! We offer enterprise servers (HPe & Dell), SAN/NAS storage solutions, and cloud-integrated storage options to help businesses manage their growing data needs securely and efficiently​.
Do you provide IT procurement for small businesses as well as enterprises?
Yes, we cater to businesses of all sizes, from startups to large enterprises. Our flexible IT procurement solutions ensure that whether you need a single device or a full-scale infrastructure upgrade, we can source the right technology for you​.
Does Wicresoft offer financing or leasing options for IT hardware?
Yes! We offer Technology as a Service (TaaS) and flexible financing options to help businesses spread the cost of their IT investments. This allows companies to access cutting-edge technology without large upfront costs.
How do I get started with IT procurement through Wicresoft?
Simply contact our team for a consultation. We’ll assess your business needs, recommend the best hardware and infrastructure solutions, and handle the procurement process from start to finish​.
General Questions About Our Additional Services
What hardware solutions does Wicresoft provide?
What additional IT services does Wicresoft provide?
In addition to IT support, cybersecurity, cloud services, and hardware procurement, we offer a range of specialist IT services, including:
Cloud telephony solutions (VoIP and modern communication systems)
Microsoft Security Score optimisation
Microsoft 365 training & adoption
SSL certificate management
Business intelligence & planning
Power Platform services for workflow automation
Digital business transformation
Software licensing & IT asset management
Outsourced CTO services​Wicresoft Services.
In addition to IT support, cybersecurity, cloud services, and hardware procurement, we offer a range of specialist IT services, including:
Cloud telephony solutions (VoIP and modern communication systems)
Microsoft Security Score optimisation
Microsoft 365 training & adoption
SSL certificate management
Business intelligence & planning
Power Platform services for workflow automation
Digital business transformation
Software licensing & IT asset management
Outsourced CTO services​Wicresoft Services.
What is Cloud Telephony and how can it benefit my business?
Cloud Telephony (VoIP) allows businesses to make and receive calls over the internet instead of traditional phone lines, reducing costs and enabling greater flexibility for remote work. Our cloud-based telephony solutions improve call quality, reliability, and scalability​.
What is the Microsoft Security Score and why is it important?
The Microsoft Security Score is a metric that evaluates your business's security posture within Microsoft 365. A higher score means better security compliance. We help businesses improve their security score by implementing best practices and advanced security configurations.
Do you offer Microsoft 365 training and adoption support?
Yes! We provide training for Microsoft 365 apps, Microsoft Teams, SharePoint, and Power Platform to help employees maximise productivity and ensure smooth adoption of cloud-based tools
What is SSL management and why is it important?
SSL (Secure Sockets Layer) certificates encrypt data between your website and users, ensuring secure transactions and improved trust. We manage SSL certificates, ensuring they are properly installed, renewed, and compliant with best practices
How can Power Platform services improve my business processes?
Microsoft Power Platform enables businesses to automate workflows, build custom applications, and visualise data efficiently. We offer Power Automate, Power BI, and Power Apps services to help organisations optimise their processes and improve decision-making.
What is an Outsourced CTO service, and how can it benefit my business?
Our Outsourced CTO service provides strategic IT leadership without the cost of hiring a full-time Chief Technology Officer. We help businesses align IT strategies with business goals, oversee technology roadmaps, and drive digital transformation​.
How do I get started with Wicresoft’s additional IT services?
Simply contact us for a free consultation. Our experts will assess your IT needs and recommend the best solutions to enhance your business operations​.
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