Last Updated: 24 March 2025

This Privacy Policy outlines how Wicresoft UK Ltd. (“Wicresoft”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you interact with us, our website, and our services.

Company Name: Wicresoft UK Ltd.
Company Number: 12222889
Registered Office: Brooke’s Mill, Armitage Bridge, Huddersfield, HD4 7NR
Contact Email: hello@wicresoftuk.com
Phone: 01484 434 711
Website: www.wicresoftuk.com

About Wicresoft UK

Wicresoft UK Ltd. is a trusted IT partner specialising in Managed IT Services, Cyber Security, and Modern Workplace solutions, including infrastructure, cloud, software, and support. We help businesses across the UK simplify technology and achieve secure, scalable growth through our “ASO” model: Advisory, Solutions, and Operational Services.

Our Commitment to Privacy

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with all applicable data protection legislation, including the UK GDPR, Data Protection Act 2018, and PECR.

When This Policy Applies

This policy applies to:

• Visitors to our website (www.wicresoftuk.com)

• Clients, partners, and suppliers

• Prospective clients

• Individuals contacting us directly or through our forms

Changes to This Policy

We may update this Privacy Policy occasionally. Please check back periodically to stay informed of any changes. Continued use of our website indicates your agreement to the terms outlined.

1. Our Role: Data Controller vs Data Processor

We act as a Data Controller when:

• We collect data through our website

• We manage client and partner information

• We handle internal HR data (separate staff privacy notices apply)

We act as a Data Processor when:

• We process data on behalf of our customers in delivering IT solutions and services
  All processing is done under GDPR-compliant contracts and as per our clients’ instructions.

2. Legal Basis for Processing

We only process personal data when there is a lawful reason to do so, including:

• Contractual necessity: To deliver or prepare for services.

• Legitimate interest: To manage business relationships and maintain communication.

• Legal obligation: Compliance with laws and regulations.

• Vital interest: Protection of individuals in emergencies.

• Consent: When none of the above apply (e.g., optional marketing emails).

3. Information We Collect

Via Our Website:

• Contact or Call-Back Forms: Name, job title, company name, email, phone, location, size, industry.

• Feedback Forms: Name, company, email, and service feedback.

• Cookies & IP address: Used for analytics and to enhance user experience. See section 9 for more.

In Business Operations:

• Names, business email addresses, job titles, telephone numbers, addresses

• Vehicle registration (e.g. for site visits)

• Dietary preferences (for events)

• Occasionally, unsolicited or sensitive data submitted by individuals

4. How We Use Your Data

Depending on how you interact with us, we may use your data to:

• Respond to enquiries and provide requested services

• Deliver and manage IT services and support

• Process customer contracts and software licences

• Send service updates or relevant information

• Improve our website and services

• Comply with audit and security requirements

• Maintain accurate records of engagement

We will not use your data for marketing without your consent where it is required. You may unsubscribe from marketing emails at any time.

5. Sharing Your Data

We only share personal data when necessary and with:

• Trusted service providers who help deliver our services (e.g., vendors, cloud platforms)

• Technology partners, such as Microsoft and other vendors, under contractual agreement

• Event or hospitality partners, if attending on your behalf

We do not sell personal data.

We may store some data with third parties such as Microsoft 365 or CRM Dynamics, which may involve transfers outside the UK/EEA. Where this occurs, we ensure suitable safeguards are in place, such as Standard Contractual Clauses or equivalent.

6. Data Retention

We keep personal data only as long as necessary for the purposes collected, and in line with:

• Legal and contractual obligations

• Best practices for data minimisation

• Our internal Data Retention Policy

Where data is no longer required, we will securely delete or anonymise it.

7. Data Security

We implement technical and organisational measures to protect personal data, including:

• Physical and digital security controls

• Access restrictions and authorisation levels

• Secure data backups and disaster recovery procedures

• Staff training and awareness

We continuously monitor and update our security practices to prevent unauthorised access or loss of data.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure (where legally permissible)

• Object to or restrict processing

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the ICO

UK Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/global/contact-us/

To exercise any of your rights, email us at privacy.wsuk@wicresoftinternational.com.

9. Cookies & Website Analytics

We use cookies to improve your website experience. These include:

• Essential cookies (site functionality)

• Analytical cookies (e.g. Google Analytics)

• Preference cookies (e.g. remember your settings)

You can manage or disable cookies through your browser settings. Learn more at AboutCookies.org.

10. Links to Third-Party Sites

Our website may include links to other websites. Once you leave our site, we are not responsible for the privacy practices of those external sites. We recommend you read their policies separately.

11. Questions or Concerns?

If you have any concerns about how we handle personal data or need further clarification, please contact us:

Wicresoft UK Ltd
Brooke’s Mill, Armitage Bridge, Huddersfield, HD4 7NR
📧 hello@wicresoftuk.com
📞 01484 434 711
🌐 www.wicresoftuk.com