IT Support & Managed Services

At Wicresoft, we specialise in providing businesses with tailored IT support that grows with your needs. Whether you require full IT management or support to augment your internal team, we deliver secure, efficient, and cost-effective solutions that drive your business forward.

If You Want to Enhance Your IT Infrastructure, Focus on the Right Solutions.

Building a reliable IT foundation is crucial for the growth and success of your business. At Wicresoft, we understand the importance of seamless IT management. Whether you need complete IT support or just help alongside your internal team, we’re here to provide tailored solutions that make IT simple, secure, and scalable for your business.

Leverage Expertise from Top IT Vendors

Scalable IT Solutions

Comprehensive Support & Security

Proactive IT Management

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Trusted by over 250+ Customers

At Wicresoft, we provide comprehensive managed IT support, from troubleshooting to complex issue resolution, with clear Service Level Agreements (SLAs) and full responsibility for your technology needs. Our support includes:

24/7 Monitoring

Expert Troubleshooting

Strategic IT Planning

Vendor Management

Comprehensive Security Measures

Dedicated Account Manager

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IT Support Starting From

Per user / month

£15

By entrusting your IT support to Wicresoft, you gain a dedicated partner committed to delivering exceptional service and tailored solutions that drive your business forward.

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Step 1

Initial Consultation

Discuss your needs with your dedicated Account Manager through Teams, a call, or over coffee.

Step 2

Technical Assessment

Our technical team reviews your infrastructure to recommend the best IT solutions moving forward.

Step 3

Proposal Creation

We create a cost-effective proposal with key IT solutions, timelines, and future recommendations.

Step 4

Onboarding

Once approved, we begin the onboarding process, typically completed within 1–2 weeks.

Exceptional Customer Service

At Wicresoft, we deliver outstanding customer support by focusing on quick, efficient service. Our expert engineers provide immediate assistance, always aiming for a first-touch resolution. Whether through phone, email, or live chat, we ensure your IT issues are addressed promptly, ensuring top-tier customer satisfaction.

Proactive Account Management

At Wicresoft, we build long-term partnerships to help you get the most from your IT. Your dedicated Account Manager conducts regular reviews and creates tailored roadmaps to keep systems up to date, while our service delivery management improves end-user satisfaction and operational efficiency.

Tailored IT Support

We offer flexible IT support to fit your business needs, whether you’re an SME requiring fully managed support or an internal IT team needing additional expertise or resources. We tailor our services to meet the unique demands of your business.

Advanced Systems & Tools

Aligned with ITIL best practices, we use cutting-edge systems and tools, including top-tier IT Service Management (ITSM), Remote Monitoring and Management (RMM), to deliver exceptional IT support and ensure the best possible customer experience.

Direct Access to Microsoft Support

As a trusted Microsoft partner, Wicresoft has direct access to Microsoft’s support channels, allowing us to resolve issues faster and more efficiently. This ensures quicker resolutions, reducing downtime and keeping your business operations running smoothly.

Top-tier IT Solutions

During the onboarding process, we conduct a thorough audit of your systems to ensure the right solutions are in place. You’ll gain access to our wide range of leading industry solutions that help standardize your IT infrastructure, boosting efficiency, productivity, and long-term success.

Our Managed IT Support Includes:

We ensure your IT infrastructure is well-maintained and your staff are supported, all for a fixed monthly fee.

From troubleshooting to complex issue resolution, we provide complete IT support with clear Service Level Agreements (SLAs).

Remote Service Desk Support

Via telephone, email, and the Wicresoft Service Hub portal, ensuring quick, efficient assistance.

Service Delivery Management

Improving end-user experience and boosting operational efficiencies for smoother business performance.

24/7 Management & Monitoring

Ensuring round-the-clock monitoring and management to maintain seamless, uninterrupted IT performance.

On-Site Support & Desk-Side Assistance

Providing on-site support and desk-side assistance for both reactive needs and scheduled visits.

Real-Time Reporting & Insight

Providing real-time reporting with intuitive dashboards for complete transparency and insights.

Asset & Licensing Management

Management of your IT assets and licenses, ensuring compliance and streamlined tracking.

Automated Updates & Patch Management

Seamless automated updates and patch management to keep your systems secure and up to date.

Third-Party Supplier Management

Management of third-party suppliers for seamless integration and consistent performance.

Regular Invitations to Webinars & Events

Receive invitations to webinars and events, keeping you informed on the latest IT trends and innovations.

People-Centric Approach

At Wicresoft, our people are our greatest asset. Our team is dedicated to providing exceptional customer service, always delivered with professionalism and a positive attitude. Our expert technicians are highly skilled, with certifications across the latest technologies. As a Microsoft Solutions Partner, we are fully trained and accredited, enabling us to offer expert support across a wide range of IT environments, tailored to your business needs.

Ongoing Service Enhancement

At Wicresoft, we believe in continuous improvement. We’re committed to refining our processes and services to better meet your needs. Our focus on training and accreditation ensures our team stays ahead of industry trends. With a strong development programme in place, we ensure our experts are always equipped with the latest skills and knowledge to provide the best possible support for our clients.

Wicresoft Service Desk

The Wicresoft Service Desk, powered by HaloPSA, gives you direct access to our Service Desk team, making it a quick, easy, and efficient way to request support and manage your account—whether you're at your desk or on the go.

Choose your IT Support Plan

Basic PlanStandard PlanPremium Plan

From £15 / Per User/Month
From £20 / Per User/Month
From £25 / Per User/Month

Description

The Basic Plan provides all the necessary tools to maintain your IT infrastructure, with support designed to keep your systems secure and running smoothly.

Service Desk Support – Access to our expert team for quick assistance
Infrastructure Management – Basic management of your IT infrastructure to ensure reliability
Monitoring – Continuous monitoring to identify and address issues promptly

The Standard Plan offers enhanced services, including stronger security measures and more proactive support, to keep your business running seamlessly.

Standard Security Management – Protection against basic security threats and vulnerabilities
Disaster Recovery Management – Backup management and business continuity for peace of mind.
Backup Management – Ensures your business data is secure and recoverable at all times.

The Premium Plan provides comprehensive support with advanced security, proactive management, and faster response times to ensure your systems are always up and running.

Enhanced Security Management – Advanced security features for maximum protection.
Azure Managed Service – Complete management of your Azure services to ensure smooth operations.
Critical SLA – Prioritised support with an immediate response to critical issues (30 minutes).

Get in Touch for Your IT Support Plan

Fill out the form below to connect with us and find the right plan for your business.

Frequently Asked Questions

Some frequently asked questions about the service that you may have questions about

What exactly is a Managed Service Provider (MSP)?

An MSP is a company that remotely manages and monitors your IT systems and infrastructure. They offer proactive services like network monitoring, cybersecurity, and data backup to ensure smooth operations and prevent issues before they arise.

Who do you serve?

At Wicresoft, we provide exceptional outsourced IT services and act as a strategic IT partner for businesses of all sizes. From small local businesses to large national organisations, we support a wide array of sectors and environments, including both Windows and Mac systems.

Whether you're a small business in need of fully managed IT support or a medium to large organisation seeking a co-managed solution alongside your in-house IT team, we’re here to assist.

What kind of services do Managed IT offerings include?

Managed IT services typically cover a wide range of solutions, such as network monitoring, disaster recovery, data backup, cybersecurity, cloud solutions, helpdesk support, and strategic IT planning—customized to suit the specific needs of your business.

How do MSPs ensure the security and compliance of my data?

MSPs implement comprehensive security measures, including real-time monitoring, system updates, firewalls, and backup solutions to protect your business. They also help ensure compliance with industry standards and regulations, providing peace of mind that your business meets all necessary requirements.

Why should my business partner with an MSP?

Partnering with an MSP gives your business access to expert IT support, enhanced cybersecurity, predictable costs, and greater operational efficiency. MSPs take care of your IT infrastructure so your team can focus on what really matters—growing your business.

What makes Wicresoft different from other IT service providers?

At Wicresoft, we go beyond standard IT support by offering tailored solutions that align with your business goals. Our team of experts provides proactive management, ensuring your systems run smoothly and securely. With strong partnerships with industry leaders like Microsoft, Acronis, and Mimecast, we deliver premium solutions, exclusive discounts, and direct access to vendor support. Our commitment to customer satisfaction and continuous improvement ensures that we are not just a service provider but a true IT partner for your business.

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